Shipping & Refund Policy
Standard Shipping (5-7 business days) = FREE Standard Shipping in US.
2 Day Shipping (2 business days), order by 2:00PM CST, Monday - Friday = Starting at $10.00, based on location
Overnight Shipping (Next business day, no Saturday delivery), order by 2:00PM CST, Monday - Friday = Starting at $20.00, based on location
*PO Box and APO/AFO addresses can only be shipped via U.S. Postal Service.
*Shipping charges for standard, 2 day, or overnight deliveries that are delayed due to inclement weather are not refundable.
How long will it take my order to process for shipment?
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 48 hours business hours (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 48 business hours, Express orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.Under unusual circumstances of extremely high volume, please allow us 72 business hours of processing time. (excludes weekends & holidays)
How long is your In-Transit Time to receive my package once my order has shipped?
In-Transit time starts when your order has been shipped, and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or US Holidays.
You will be emailed a tracking number when your order ships. You will be contacted if the merchandise you have selected is not currently in stock or if additional information is required for credit verification. Please note that your tracking number may take 1-2 business days to become active, and USPS orders may experience delays.
My tracking # shows the package was delivered, but I can’t find it anywhere. What should I do?
- Check your mailbox! Our shipments come in simple soft grey or black envelopes - about the size of standard printer paper - so they typically fit in mailboxes (depending on how many items were in your order).
- If the package isn’t in your mailbox, check with a friendly neighbor / doorman, or a well-meaning roommate / partner, who may have received the package on your behalf without letting you know.
- While we can’t take responsibility for shipments that have arrived but are misplaced, we do find that they materialize quite quickly! Email us at firstname.lastname@example.org with any questions.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.