Shipping & Refund Policy
Standard Shipping (5-7 business days) = $9.00 Standard Shipping in US.
Any orders over $100 you receive free shipping
2 Day Shipping (2 business days), order by 2:00PM CST, Monday - Friday = Starting at $15.00, based on location
Overnight Shipping (Next business day, no Saturday delivery), order by 2:00PM CST, Monday - Friday = Starting at $20.00, based on location
*PO Box and APO/AFO addresses can only be shipped via U.S. Postal Service.
*Shipping charges for standard, 2 day, or overnight deliveries that are delayed due to inclement weather are not refundable.
How long will it take my order to process for shipment?
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 48 hours business hours (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 48 business hours, Express orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.Under unusual circumstances of extremely high volume, please allow us 72 business hours of processing time. (excludes weekends & holidays)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.